Sunday, 19 August 2018

Presentation to the PM

Presentation to the PM, Shri Narendra Modi ji at DRDO Bhawan on 19th November 2015. Here, I talk about a citizen centric service monitoring system where feedback can be sought from consumers on different processes and functionaries of the government through a mobile app.



https://www.youtube.com/watch?v=SfOFtEnKyoQ

Webinar on “Ethics case studies, Essay and Interview

#Kerala needs your help.

I am Divya Mittal, IAS of 2013 batch (More about me, here). I am currently on maternity leave being recently blessed with a baby daughter. Having some time at hand, I thought I should do something more than just financially contributing myself. 

Hence, I will be conducting a webinar for UPSC Civil Services Exam preparation covering “Ethics case studies (GS-IV), Essay and Interview”. Would also take some other questions if time permits.

To participate in the webinar please donate a minimum of ₹499 towards #KeralaFloods relief to the CM Distress Relief Fund.

Time:  1st September 2018, 5pm – 7pm

How to register: Make a donation to the Kerala CM fund of ₹499 or more and send a screenshot to divyamittalias@gmail.com. Details of the webinar would be shared to the registered participants through email.

The donation portal can be accessed at https://donation.cmdrf.kerala.gov.in/#donation  or https://kerala.gov.in/
    
Share it with your friends so that it reaches the intended audience and also helps towards the cause.



Saturday, 18 August 2018

Kerala floods and Nudge economics

Behavioural economist Richard Thaler won the 2017 Nobel Memorial Prize in Economic Sciences (aka the Nobel Prize in Economics). This was for work which “incorporat[ed] psychologically realistic assumptions into analyses of economic decision-making. By exploring the consequences of limited rationality, social preferences, and lack of self-control, he has shown how these human traits systematically affect individual decisions as well as market outcomes.” 


Thaler and Sunstein describe a nudge as ‘any aspect of the choice architecture that alters people’s behavior in a predictable way without forbidding any options or significantly changing their economic incentives’. 


The definition draws attention to a key difference between nudges and more traditional persuasion techniques. Distinct from traditional fundraising techniques, or government use of social advertising, nudges primarily aim to alter behaviour, rather than achieve attitudinal change. Nudges attempt to achieve norm compliance, as opposed to norm internalization.


Sometimes a small nudge changes our behavior and leads to higher donation to charities. Hence, sometimes things are there in our mind but we need a small nudge to take action! The webinar for CSE preparation is a nudge to take this step for donations towards #Keralafloods relief !


Monday, 13 April 2015

UPSC Interview preparation

Congratulations to all of you who have cleared the mains exam! Just one hurdle left now! 
Since I had got 240/300 and 223/300 in my interviews, many aspirants have asked me to give some tips on the same. I have made a video with some tips and my answers to some frequently asked questions in the IAS interview. Hope it helps in your preparation. If you have any doubts, please post in the comments under the video and I would try my best to help.


Sunday, 26 January 2014

Management Optional - Books

1.       Managerial Function and Process:
a.       Books by Koontz and Koontz, Drucker, Porter
2.       Organisational Behaviour and Design:
a.       Robbins as the base book
b.      Cover from an Indian book like Aswathappa also, see models etc from Kavita Singh etc
c.       Some other topics from the internet
3.       Human Resource Management:
a.       Any Indian author book as the base
b.      Cover terms from multiple books making brief notes
4.       Accounting for Managers:
a.       Basics from any book
5.       Financial Management:
a.       Khan & Jain as the base book
b.      Prasanna Chandra for other topics
6.       Marketing Management:
a.       Kotler – the Indian edition
7.       Quantitative Techniques in Decision Making:
a.       Levin & Rubin
b.      Any other book covering leftover topics
8.       Production and Operations Management
a.       B. Mahadevan covers theory well
b.      Chase & Jacobs
c.       Numericals from multiple other books(eg Krajewski) as a variety of different numerical are possible and come as compulsory questions sometimes.
9.       Management Information System:
a.       Loudon & Loudon or any other book that covers syllabus.
b.      Internet
10.   Government Business Interface:
a.       Internet
11.   Strategic Management:
a.       Make notes on topics from any book eg: Hitt
b.      See ppts of multiple books
12.   International Business:

a.       Make notes from multiple books and the internet

P.S I had scored 364/600 in 1st attempt and 206/600 in my 2nd attempt...So, i had left management as an optional.

Saturday, 10 August 2013

GS "Ethics, Integrity and Aptitude" sample paper by UPSC

Sample Questions for paper 5 of Civil Services Mains i.e for the "Ethics, Integrity and Aptitude" paper has been released by UPSC. The sample paper consists mainly of case studies with other basic stuff  related to the terms in syllabus.

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SAMPLE QUESTION NO. 1  
What do you understand by ‘Ethical Human Conduct’? In what way is it important to be ethical along with being professionally competent?  

SAMPLE QUESTION NO. 2
What do you understand by the following terms? Point out their  specific relevance in public service;
(i) Intellectual integrity  (ii) Empathy  (iii) Perseverance  (iv) Spirit of service  (v) Commitment
Indicate two more attributes which you consider very important for  public servants. Justify your answer.

SAMPLE QUESTION NO. 3  
Which great Indian personality has inspired you the most as a role model and how have you been able to benefit in your own life by such an inspiration?

SAMPLE QUESTION NO. 4 ( CASE STUDY )  
You have been working with your team for almost a year. One of your subordinates Mr. A is very effective and hard working, he takes responsibility and gets things done. However, you have heard that Mr. A makes loose comments about women. Mrs X who is working under A, comes to you, she is visibly disturbed. She tells you that Mr. A has been making undue advances towards her and has even asked her to go out for dinner with him. She wants to give a written complaint seeking action against Mr. A. what would you do and why ?

SAMPLE QUESTION NO. 5 ( CASE STUDY )  
You have grown up with X, who has been your best friend since childhood. You have shared your joys and sorrows and have been each others confidante. Both of you are in your final year graduation and writing your final exams. In the exam you notice that your friend is copying and cheating a lot. What would you do and why?

SAMPLE QUESTION NO. 6 (CASE STUDY)  
You are posted as the Medical Superintendent of a District level Govt Hospital which caters to the need of poor patients from surrounding rural areas along with the local people from the district town.  As such the hospital has very good infrastructure and adequate equipment to cater to this need. It also receives sufficient funds to meet the recurring expenditure. Inspite of this there have been repeated complaints particularly from the patients which include the following  

  1. Very poor maintenance and un-hygienic conditions in hospital premises.  
  2. The hospital staff frequently demanding bribes from the patients for the services rendered.  
  3. The negligent attitude of the Doctors resulting in times of casualties.  
  4. Siphoning of a substantial stock of medicine by the staff and selling it out.  
  5. Strong nexus between the senior Doctors of the hospital and the owners of local private nursing homes and testing labs as a result of  which the patients are strongly misled and dissuaded from availing  the hospital facilities and rather compelled to purchase costly  medicines from market and get medical tests and even operations  done from private medical houses.  
  6. There also exist a notorious employee union which puts undue  pressure and resents any reformative step by the administration.  

Ponder over the situation and suggest effective ways to tackle each of  the above mentioned problem.  

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Friday, 9 August 2013

Essay Strategy

Throughout my CSE essay paper,I followed the strategy given by Puneet Gulati who had secured 140 marks out of 200 in the Essay paper of CSE 2009 (AIR-319). I am pasting his strategy and hope you will find it useful. While there can be other ways in which one can score marks, this seems a tried and tested way to score decently. 
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Puneet Gulati ( AIR-319, CSE 2009) strategy for Essay
The strategy that I propose for the essay is based on my own experience as well as what I learnt from my English teacher during my school days. In CSE 2009, I scored 140/200 in the Essay. I wrote on “Good Fences Make Good Neighbours”.
1. Preparation for the Essay – Regular reading is the only stable and time-tested way to prepare for the Essay. There is no short-cut to improving one’s language. One must read and learn to apply what one has read. Those attempting the paper in English, should read the Editorials of papers like the Hindu, the ToI, Indian Express, Hindustan Times etc. One should also try remembering some quotations that one comes across while reading books etc. Maintain a notebook/word document for keeping track of such quotations. Let me recommend here “Inspite of the Gods” by Edward Luce as a valuable read on India before you go for your Mains. Practice Writing Essays for those who are not very sure of their abilities to tackle Essay paper well. Write at least 4-5 essays before sitting for the Mains in Oct-Nov this year.
2. Attempting the Essay Paper
a. Choosing the Essay – This is the most critical but curiously most under-rated part of the paper. Choosing the right topic to write on is half the battle won. Spend at least 5-10 minutes carefully studying the topics. Many candidates pick up a topic and start writing and then realize they don’t have enough to talk about. They end up wasting time as they try choosing another topic later. This year there were 5 topics:
i. Are our traditional handicrafts doomed to a slow death?
ii. Are we a ‘soft’ state?
iii. The focus of health care is increasingly getting skewed towards the ‘haves’ of our society
iv. Good fences make good neighbours
v. Globalism vs Nationalism
The candidate must study each topic and decide which of these topics gives him the maximum number of ideas. Mind-mapping or jotting points may help. Take up each topic and ask yourself, “What can I say about this?” For some topics you’ll not be able to proceed beyond two lines. I felt this when I looked at “Handicrafts” and “Healthcare” questions. Both these essays are asking us questions – Do you agree with the statement? (explicitly in the case of ‘handicrafts’ and implicitly in the case of ‘healthcare’. In fact, all other questions are doing this, except “Globalism vs Nationalism”). 

Candidates must answer the question no matter which of these two topics they choose. Writing a general answer without taking a stand when the question is asking you for a stand will not fetch you high marks because then you would not be answering the question. Hence, please, please, please answer the question. In my case, I realized I would not be able to handle either of these topics even if I agreed with the statements because of very limited knowledge about the arguments ‘for’ or ‘against’ the topic. Having rejected these two topics, I examined the other three. I thought about the question on “Soft” State. It was an inviting topic but I realized that I would not be able to provide any interesting insights into the issue. Moreover, I was worried I may inadvertently overlook some important arguments. Hence, I decided to examine the other two questions – Good fences and Globalism vs Nationalism. Topic 5 offered a discussion based essay where there was nothing obvious to agree or disagree about except maybe that there is necessarily a clash of ideologies (this could be questioned), while topic 4 required me to take a stand. I spent some time thinking about the arguments I could offer in both essays and realized that ‘Good Fences’ offered me greater creative license. To me, this was important as I was free to offer a much wider perspective on it. In addition, I could recall the poem – Mending Wall (by Robert Frost….I had studied it in class X) from which the line “Good Fences Make Good Neighbours” was taken. Moreover, I felt that this essay would be attempted by fewer candidates because of the nature of the question. (Please note that this criteria helps only those who are fairly sure of their ability to handle the topic. If you are not sure of your language or knowledge about the topic, please choose topics entirely on the basis of what may be easier to handle)
b. Planning – Having settled on a topic of your choice, spend the next 45-50 minutes planning your essay. Planning has some very important steps:
i. Identify Key Words – Read the topic you have chosen and identify the most important words in the topic. In my case, it was “Good fences” and “good neighbours”. Both these terms need some defining in the essay. So think of how you would address what are fences and what are good neighbours. Similarly, for someone writing on healthcare needs to define healthcare and the so called “haves” of the society in India. Someone doing “handicrafts” should be able to identify what our ‘traditional handicrafts’ are and what is happening to them. A candidate talking about ‘soft state’ must know what ‘softness’ means in various dimensions of a State. Those writing on Globalism vs Nationalism” must understand both the terms very well and be able to express them.
ii. Scope of the essay – Often one needs to limit one’s analysis due to time and space constraints. Identifying the scope of one’s essay means identifying the issues that the writer will focus on For instance, the topic “Good Fences make Good Neighbours” can be interpreted in many ways. Neighbours can be countries, your immediate next-door neighbors, your colleagues in office or could simply be animals living in symbiotic relationship in the wild. Limiting one’s scope means that one is going to focus on certain aspects of the issue although one recognizes that there is a much broader interpretation of the topic. For instance, “Are we a ‘soft’ state?” is talking about India as a “soft” state. This “softness” is visible in the external and internal security threats,our response to threats, our very accommodative political system, our very flexible rules, maybe a flexible social system and some other dimensions. Having recognized all this, you may want to limit yourself to discussion of only security issues. The writer must be able to recognize the breadth of the topic but draw his/her own borders for discussion. However, given that we have 3 hours to write the Essay Paper, a reasonably wide scope for the Essay may actually give greater avenues to explore the topic. So choose a scope that is reasonable – not too narrowly focused, nor so wide that you need to spend a lifetime covering it.
iii. Planning your introduction – Spend time doing this. Recall any quotations that might be relevant. For me, lines from the “Mending Wall” provided me a good platform to launch my introduction. Your introduction must be clear and should immediately reflect that you have understood the topic. You should define / talk about the key words of the topic and what they mean to you. You should spell out the scope of your essay. And finally you should present your “Thesis Statement”.
iv. Thesis Statement – Thesis statement is your succinct one line answer to the Essay question. It may be simply “I agree with the statement” or a more refined and sophisticated complex sentence. For instance, for the handicrafts question, the Thesis statement (if you agree with the statement) could be “Despite efforts being made by the government and various NGOs, our traditional handicrafts continue to face challenges, which if not overcome, will verily lead to their slow death. In fact, the process may be faster than it appears at the moment.” This has clarified your stance right away to the examiner that you believe that a slow death for handicrafts is likely. (A candidate could actually take a view that the slow death is inevitable but something can be done about it to prevent it. Alternatively, it’s also possible to argue that traditional handicrafts are anachronistic and needn’t be kept alive on artificial life support systems. Depends on the candidate’s perspective but he must justify.) Similarly, for the topic on “Soft State”, a thesis statement would be like, “Detractors may continue to accuse India of softness. However, a closer look at the multitude of challenges and constraints under which our country operates may reveal that what is actually interpreted as softness, is nothing but our age-old philosophy of pragmatism and accommodation”. Another example for a thesis statement may be for “Globalism vs Nationalism” – “While ‘globalism’ and ‘nationalism’ appear to be extremes of an ideological spectrum, I believe there may not necessarily be incompatibility between them. The two may coexist comfortably and in fact, mutually reinforce each other. This view certainly calls for a closer examination of the natures of these two ideologies and this is what this essay seeks to achieve.” A solid thesis statement wins 5-10 more points right away and makes the reader / examiner keen to read the rest of your essay. Thesis statement is an indispensable part of the Introduction to any good Essay. It is like setting the stage for the onslaught.
v. Planning the body of your essay – The candidate must think of different dimensions of the essay here. Typically, this is the part where you need to think about the arguments in favour or against your stand. For instance, if your stand is that “India is not a soft state” you must have an idea about what might be the arguments against your stand which suggest that “India is a soft state”. Jot down both sets of arguments. You need to know both sides because you want to reflect that you understand both sets of arguments and are making a balanced assessment. Now take each argument, especially those that support your stand, and think of some examples, anecdotes etc. to support your points. (This is called ‘substantiation’) You can also take an example which might appear to be supporting the contrary view and interpret it in a way that appears to be supporting your opinion. For instance, in the “soft state”, a contrary view could be that India didn’t act against Pakistan after Parliament attacks or 26/11 unlike the USA which did after 9/11. But you could craft this into something that supports your view that India probably acted to the best of its abilities under the constraints. Similarly, for the topic “Globalism versus Nationalism”, you need to think of different dimensions of these two terms. Globalism could mean economic integration, cultural homogeneity, dominance of western thought, international approach to problems facing humanity etc etc. Nationalism would suggest pride in one’s culture, nation, people, lifestyle, protectionism etc. Think of suitable examples. Also think of how you would reconcile the two ideologies if your stance is that there is no necessary dichotomy between the two. Mindmapping is a useful tool for this phase. Basically, this involves writing a point and drawing arrows around it with some examples or sub-points. This depends on the candidate. Some people like to do this while brain-storming for ideas.
vi. Conclusion – Think of a powerful conclusion to your essay. Something that ties up the loose strings and completes your analysis. You could end with a reiterating statement that reflects your stance or a quotation. You could also end with some recommendations…like in the healthcare essay or the handicrafts essay….some suggestions to prevent your analysis from being realized i.e. making healthcare actually available to all or preventing the death of handicrafts. For instance, for the “good fences” essay, I concluded my analysis by saying that “Much as I would like to share in Frostian romanticism of having a borderless, fenceless world where everyone lives happily, I cannot disagree with his neighbour’s grasp of worldly realities”. Then I quoted the last 3 lines of Mending Wall “He won’t go behind his father’s saying. He likes having thought of it so well. He says again “Good Fences Make Good Neighbours””. This was a subtle way of ending my essay.
c. Writing your Essay – Proper Planning Prevents Poor Performance. Once planning has been done, the final task is just to put down in good grammatically correct English (or the chosen language) all your thoughts. Focus on the grammar here. That must be as accurate as possible. Refrain from using tough words if you are not confident about their meaning. Simple, clear sentences are much better than complicated, flowery language which is hard to understand. The purpose of the Essay is not to show-off your language, but to show your thought process and your refined ideas. Focus on linking your paragraphs. Use connectors like – Moreover, In Addition, Furthermore, However, Nevertheless, While – to traverse from one paragraph / point /argument to the next. For giving examples, use different terms like – for example, for instance, consider this, notably etc.
d. Revising your essay – Once you have written your essay, spend at least 15 minutes revising it for grammatical and spelling mistakes and for making sure your sentences bring out exactly what you mean. Would you like to read an essay or an article in which there are mistakes or which you feel has not been revised by the editor? Similarly, the examiner also wouldn’t think very highly of you if there are glaring mistakes. Revision helps us eliminate these errors. I saw many candidates scrambling to finish their essays even at the last minute. This is bad practice. Finish your essay 15 minutes before time. You would have written enough. 1000-1500 words for the essay are enough to convey any idea you want. Anything more than this would be too much for the examiner to read and follow. Moreover, you yourself would tire out and will lose focus if your essay is too long. So keep it just the right length. This is broadly a healthy strategy to attempt the Essay paper. I cannot guarantee that this will help candidates score 140+ in the Essay, but I am very sure that a candidate who learns to follow this strategy will write meaningful essays and will not score below 50% in the Essay. This would mean that Essay will not be the reason for the candidate’s rejection. Some of you may actually get into the CSE list because of the Essay and one of your other high performance papers.
All the best.
Comments and queries are welcome.
sunny.pgulati@gmail.com
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